Job Title: Manager
Location: Mobile Health
Department Name: MH Central Communication
Req #: 0000218171
Status: Salaried
Shift: Day
Pay Range: $74,000.00 - $104,000.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Summary:
The Communications Manager of Mobile Health will ensure the delivery of a world-class, inclusive of all service levels, dispatch center that is quality driven and aligned with RWJBH’s strategic and operational plan. This position will lead and implement all 911 assignments as well as emergency and routine transports for the system. The Communications Manager will be responsible for creating and implementing a strategic vision to improve the performance and stability of RWJBH’s Communications Center.
The Communications Manager will report directly to the Assistant Vice President of Mobile Health and will foster a collaborative environment within the management team in developing and accessing RWJBH’s long-term Mobile Health Strategy. The Communications Manager will provide outstanding and inspiring leadership by being actively involved in all aspects of Mobile Health, developing broad based relationships with RWJBH, the community and other key stakeholders. The Communications Manager will be expected to lead, coach, develop and retain a high-performing management team, all the while emphasizing broad based strategic planning, metric based analysis and program budgeting.
Essential Functions:
Responsible for assisting the Assistant Vice President and Regional Director’s with oversight and management of the ALS/BLS Services/Territories to ensure that RWJBarnabas Health can maximize oversight, communication coverage, scalability and efficiencies for Mobile Health. Responsible for maintaining positive working relationships with all stakeholders as well as developing long term growth and geographic retention strategy.
Responsible for developing policies and procedures for the communication center which averages approximately 250,000 911 calls a year for operational efficiency and alignment with long term strategies
Responsible for the oversight, and accuracy of many of the system dispatch ISS interfaces such as the 911 interface phone system, the CAD (Computer Aided Dispatch), Mapping Software, etc.
Responsible for the Quality Program of the Communication Center to include (call-taking, Pro-QA inputs, etc)
Responsible for the weekly, monthly, quarterly reporting of data to our contracted towns, facilities, and state authorities.
Responsible for the Communication Shared Governance Council, participation in the Employee Operations Meetings, and the Medical Advisory Board
Job Qualifications/Education/Training/Certification/Licensure
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
