Patient Access Representative Supervisor (Full Time, Evening)

Responsibilities

The Clerical Supervisor accurately and promptly collects all pertinent information at the initial point of registration to ensure the proper billing process occurs which will enhance timely cash flow and reduce the days in accounts receivable.

Please note this position requires the incumbent to work every other weekend and holiday.

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information and performing inpatient authorizations in order to financially clear inpatient hospital accounts.
• The ideal candidate must be detail oriented and promote patient satisfaction.
• Service orientated background, good written and verbal communication skill and accurate typing ability.
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
• Reflects commitment to building a supportive work environment and maintains a positive attitude.
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department.
• Support ensuring core staffing of the Patient Access Representatives as well as working supervisor on floor supporting peak volumes
• Ensures patient satisfaction, patient throughput, Emergency Department scheduling and scheduling needs
• Daily monitoring of KPI metrics, and POS collections
• Helps with the education of new hires
• Monitors employee files
• Requirements
• High school diploma or equivalent required
• Supervisory experience is preferred
• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Monmouth Medical Center Southern Campus, an affiliate of RWJBarnabas Health, is a fully accredited acute care hospital dedicated to providing the finest medical and health care services to the residents of Ocean and Monmouth counties.

Monmouth Medical Center Southern Campus, our employees make the difference. We offer a comprehensive benefit package that includes health, dental, vision, disability insurance, and a 401(k)-retirement savings plan. To encourage the advancement of our employees, we offer a tuition assistance program and provide opportunities for professional development and growth.

Monmouth South is the only hospital in the region to provide private rooms on all of its inpatient units, providing an environment more conducive to healing.

Monmouth Medical Center Southern Campus is conveniently located on Route 9 in Lakewood and is committed to helping patients live their best lives by getting them back to the activities that are most important to them, sooner.

RWJBarnabas Health is an Equal Opportunity Employer