Job Title: Application Analyst III
Location: System Business Office
Department Name: IT&S Patient Access
Req #: 0000265463
Status: Salaried
Shift: Day
Pay Range: $100,000.00 - $140,400.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Application Analyst III supports Epic applications that power patient access, scheduling, registration, referrals, and digital scheduling across RWJBarnabas Health. Applications include Epic Cadence Enterprise Scheduling, Prelude Registration, Referrals, CRM/Call Management, Welcome, and MyChart scheduling integration.
This senior-level analyst is primarily responsible for application design, build, configuration, testing, implementation, optimization, and ongoing support. The Application Analyst III works with minimal supervision, handles complex application issues, leads smaller to medium-scale builds, and serves as a knowledge resource for Application Analysts I and II.
Designing, building, configuring, and supporting Epic Cadence, Prelude, Referrals, CRM/Call Management, Welcome, and scheduling workflows
Optimizing open and direct scheduling, including visit types, blocks, decision trees, search terms, and scheduling rules
Partnering with Operations and Informatics to evaluate current workflows and develop future-state solutions
Building and maintaining application fields, screens, templates, workflows, and customer-defined functionality
Supporting Epic upgrades, enhancements, implementations, system modifications, and ongoing maintenance
Developing and executing test scripts and documenting testing outcomes
Troubleshooting complex application, workflow, scheduling, registration, and build issues
Providing go-live, post-go-live, and ongoing on-call application support
Managing enhancement requests and partnering with customers to define requirements
Maintaining application documentation, decision trackers, workflows, risks, and change control requirements
Leading smaller to medium-scale application builds and process improvement initiatives
Serving as a resource and preceptor for Application Analysts I and II and validating new analyst build
You have strong hands-on experience with Epic Cadence and Prelude
You understand patient access, scheduling, registration, and referral workflows
You have extensive experience with open scheduling, direct scheduling, and scheduling optimization
You are comfortable working independently on complex Epic build and support issues
You enjoy translating operational needs into efficient Epic workflows
You can lead application builds while collaborating with Operations, Informatics, training teams, and other analysts
You enjoy mentoring other Epic analysts and sharing application knowledge
Associate’s degree with 4+ years of relevant work experience
Active Epic Cadence and Prelude certifications
Extensive experience with open and direct scheduling and scheduling optimization
Experience configuring visit types, blocks, decision trees, search terms, and related scheduling functionality
Demonstrated Epic application design, build, configuration, testing, and support experience
Ability to independently handle complex application and workflow issues with minimal supervision
Experience supporting application implementations, upgrades, enhancements, and maintenance
Ability to mentor and serve as a technical resource for other Application Analysts
Strong troubleshooting, documentation, communication, and presentation skills
Ability to maintain Epic certification through New Version Training (NVT), as applicable
Bachelor’s degree or equivalent relevant work experience
5+ years of system build experience
Epic Referrals certification and/or CRM/Call Management experience or certification
Experience with Epic Welcome and MyChart scheduling integration
Experience supporting patient access, registration, scheduling, and referral workflows
Experience leading smaller to medium-scale Epic builds or projects
Experience with application governance, change control, workflow optimization, and testing
Clinical licensure when applicable
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
