Application Analyst, Willow

Job Overview:

Willow Inpatient/Ambulatory Pharmacy System automates pharmacy communication and workflow while coordinating ordering, dispensing, and charging activities. Integrated with EpicCare Inpatient Clinical System, Epic Ambulatory, and Epic s embedded decision support engine, Willow delivers proactive guidance and financial support suggestions.

The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live

Qualifications:

Required:

• Three (3) or more years of relevant work experience
• Pharmacy degree
• Demonstrated interest in supporting the development and build of the application

Preferred:

• Preferred: Five (5) years relevant experience in a health care setting
• Preference for knowledge and work experience with inpatient and ambulatory pharmacy systems
• Preference for knowledge of current inpatient and ambulatory pharmacy system workflows and processes

Certifications and Licenses Required:

• Pharmacy license or Pharmacy Tech Certification required
• Minimum: Obtaining applicable certification will be an expectation of the role
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

Essential Functions:

The Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

• Designing and building the related application
• Working with Operations to optimize the design of the application s capabilities and workflows
• Performing a thorough review of all Foundation Build Content and workflows for application
• Participating in unit, application, and integrated testing for system functionality
• Building data fields, screens, templates, and user-defined functionality, as required
• Reviewing the proposed training curriculum
• Following build standards and maintaining synchronization between environments in collaboration with environment team

2) Application Support:

• Providing go-live support for users on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates

3) Documentation and Communication:

• Maintaining and closing support tickets
• Logging decisions and issues/risks in tracker
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of work flows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with supervisors to determine necessary escalations

4) Project Management:

• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution and closure of all issues
• Following the change control process and any required changes
• Coordinating test plans and new systems, complying with version upgrades and system modifications

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This role has oncall responsibilities.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer