Patient Service representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery.
Patient Service Representative responsibilities include but are not limited to: Greets patients and visitors in a courteous and friendly manner, Answer a high volume of incoming calls promptly, transferring calls to staff as needed, Responsible for scheduling and coordinating patient appointments, Assist with maintaining and updating provider schedule on scheduling system as needed, Verify insurance of patients prior to their appointments to identify patients with non-participating plans and resolve any surrounding issues prior to their appointments, Register patients in a timely manner, verify patients full legal name spelling and date of birth, and accurately input all required information into the patient registration system, and Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees.
REQUIREMENTS:
*High School Diploma/ Vocational High School Graduate or possession of an approved High School Equivalency
*One-year experience in clerical or receptionist work thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks
*Experience working with urban populations of multiple ethnic and cultural backgrounds
*Good oral and written communication skills
RWJBarnabas Health is an Equal Opportunity Employer
