Referral Development Representative

Job Overview:

Supports referral development through implementation of strategy, customer relations and development and care processes for new and existing inpatient and outpatient services.

Qualifications:

Required:

• Bachelor s Degree in health services administration, business, communications, or related field.

Preferred:

• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational abilities
• Diligent, attentive to detail, enthusiastic, persistent
• Ability to focus on the high level goals of the department and CSH
• Discretion and trust with sensitive and/or confidential information
• Proficient in Microsoft Office, particularly Word, PowerPoint and Excel

Scheduling Requirements:

• Per Diem Days Monday - Friday - Flexible

Essential Functions:

• Assists with developing and implementing strategic initiatives to achieve organization volume goals, Build and manage contacts, referrals, relational database
• Documents and assigns all activities, tasks and data through the Customer Relationship Management (CRM) system
• Correspond with current and future stakeholders
• Assist with administrative tasks
• Plan, coordinate and|or facilitate presentations and meetings to support referral development objectives
• Assist with all aspects of patient navigation related processes including consumer-facing conversations, data gathering, administration support, data analysis, reporting and coordinating, following through and documenting outreach opportunities
• Research and deliver information that supports referral development initiatives
• Attend meetings as requested on behalf of the business and referral development team
• Contribute to, represent, and support a wide range of business and referral development activities on and off site
• Develop and implement customer relations strategies
• Act as a link between the organization and stakeholders to help meet specific objectives
• Provide other required and requested services to support business and referral development
• Collaborate on new and/or expanded service/program launches, including identifying market potential
• Create innovative approaches to target referral sources to promote enthusiasm for CSH

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer