Job Title: Collaboration Svcs Engr
Location: System Business Office
Department Name: IT&S Collaboration
Req #: 0000237918
Status: Salaried
Shift: Day
Pay Range: $110,681.00 - $156,337.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
This position is part of the RWJBarnabas Health Messaging Team, which is responsible for administering the on-premises messaging environment delivering email messaging and collaboration services to the RWJBarnabas Health community. This position is primarily focused on supporting Microsoft Exchange based applications and services, with a focus
on Microsoft Exchange. Experience with Exchange on-premises and Exchange Online in large-scale environment is
required. The incumbent will utilize scripting and automation tools to improve processes, work collaboratively with a
team of administrators on the delivery of services, and provide excellent customer service to the RWJBarnabas Health
system. The position will participate in medium to large-scale projects affecting the entire Healthcare system.
The administrator will take part in evaluating, planning, migrating, deploying, and managing Microsoft
Exchange services. The incumbent will perform Microsoft Exchange management tasks for an enterprise,
including its identities, security, compliance, and supporting technologies. They will also serve as a
subject matter expert over the entire Microsoft Exchange environment. The incumbent will provide effective and
efficient Tier 1, 2 and 3-level service desk support of all customer issues for both cloud-based, on-premises and client
application-based.
Qualifications:
premises.
Essential Function:
Working knowledge of Mail flow concepts (Routing, DKIM, SPF)
Understanding of DNS Working Knowledge and understanding of Active Directory maintenance and administration General Windows Server (2012-2019) administration Office 365 SharePoint Administrator experience is a plus
Microsoft certifications a plus
Exceptional interpersonal, oral and written communication skills
Proficient knowledge of Windows operating systems
Maintain team documentation and KB articles on team shares
Responsible for tracking changes in the environment and maintaining documentation.
Address customer Problem Tickets and service requests throughout the day SME for Exchange, EnterpriseVault, ENow Exchange
Monitoring Act as the lead of maintaining existing visual diagrams and documentation for the team Updates monthly reports and backups of the messaging system
Key Competencies
Exchange on-premises/online maintenance and administration.
Troubleshoot issues with Microsoft 365 Teams.
Testing, implementation, and deployment of Exchange Online.
Managing Microsoft 365 cloud services, e.g., (Teams, OneDrive, SharePoint, Azure AD,etc.)
Familiarity with Microsoft Intune, Microsoft SQL, AD Connect, Microsoft
Defender for Office 365, Active Directory Federation Service (ADFS), Microsoft Licensing
Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.
Perform scripting administration tasks and reporting using PowerShell.
Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.
Troubleshoot active sync issues with mobile devices.
Help ensure team performance meets or exceeds defined Service Level Agreements.
ProofPoint Cloud Services Enterprise Vault and Discovery Accelerator
Perform other duties as assigned
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
