Job Title: Switchboard Operator
Location: RWJUH Hamilton Hospital
Department Name: IT&S Telecommunications
Req #: 0000240899
Status: Hourly
Shift: Evening
Pay Range: $17.81 - $17.81 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Summary of Job Function
Relays incoming and outgoing calls, monitors operations of telephone and paging systems, and ensures that telephone equipment is in good working order and that problems are reported.
Monitors emergency alarms
Communicates medical and other information to authorized recipients; operates the paging system; sounds alarms and announces medical codes; disasters, and other emergencies in accordance with institutional policies,
Works cooperatively on PI initiatives to improve Communications department for the organization,
Job Qualifications/Education/Training/Certification/Licensure
Education:
High School diploma is required
Post High School education is desired
Experience:
At least one year work experience in switchboard communications (preferably in an acute care hospital) is required
Prior Switchboard experience is a plus
Knowledge, Skills, Abilities:
Familiarity with ambulatory and standard medical terminology is preferred
Ability to utilize a PC a must
Knowledge of Microsoft applications a plus
Work Environment and Hazards
Job Specific Requirements
Answer calls timely and professionally,
Perform Overhead Page Announcements,
Provide Directory Assistance for In-House extensions,
Properly transfer callers to correct extension or department,
Document and report any calls that may affect the Security of the hospital, staff, or patients,
Section 2: Universal S,A,F,E,T,Y Standards Universal S,A,F,E,T, Y Standards
Speaks Up For Safety
Speaks up and listens when there is a concern in the workplace,
Accurately Communicates
Communicates in a clear and timely manner,
Focus On The Task
Self-Check using S,T,A,R,- Stop, Think, Act, and Review,
Exercises and Accepts a Questioning Attitude
Follows instincts to resolution and accepts the questions of others,
Thoughtfully Interacts
Uses a sensitive and positive tone in all interactions,
You and Me Together
Looks out for team members and is willing to be coached,
Employee Statement of Understanding
I have read and understand the job description for my position,
I am able to perform all of the essential functions of this position,
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position,
As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor,
As an employee, I will strive to uphold the mission and vision of the organization,
All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees,
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
