Patient Access Representative

Job Title: Patient Access Representative

Location: Newark Beth Israel Medical Ctr

Department Name: Geriatrics Health Center

Req #: 0000247908

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

In this role, the Patient Access Representative will provide comprehensive administrative and operational support to the NBI Geriatric Department. Functions include, but not limited to the day-to-day operations such as answering phones, ensuring all required demographic, financial, referral/authorizations, clinical and other registration data is accurately scheduled, collected, verified and communicated appropriately. 

Qualifications:

Required:

• High School Diploma
• Customer service experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills

Preferred:

• Associate degree
• Minimum of 1 year of patient access, registration, or healthcare front-desk experience
• Proficiency with electronic medical records (Epic preferred)
• Bilingual

Scheduling Requirements:

• Day shift, 8:00am-4:00pm
• Monday through Friday
• Full-Time, 37.5 hours per week

Essential Functions:

• Answering phones courteously and in a timely manner.
• Shows good judgment in the answering and referral of phone calls.
• Schedules patient appointments and completes a full registration and patient eligibility review.
• Knowledge of health insurance coverage including verification of benefits, pre-certification/pre-authorization for imaging.
• Obtain referrals and authorizations for appointments
• Makes appointment confirmation calls.
• Maintains chart accuracy in EMR system by ensuring appropriate records are collected and scanned appropriately.
• Management/monitoring of registration work-queues.
• Demonstrates a high degree of accuracy and attention to detail at all times.
• Ability to interact with patients and caregivers in a professional, personable and empathetic manner.
• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation.
• Ability to work collaboratively as part of a team; offering assistance whenever colleagues are in need.
• Communicates with Physician/s per their schedules.
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the medical center, miscellaneous callers and visitors.
• Obtains adequate/accurate information and delegate information appropriately.
• Maintains communication with physicians, mid- level providers, patients’ hospitals, insurance companies.
• Demonstrates good judgment by following written and verbal instructions carefully.
• Demonstrates the ability to adapt to change in the workload as required; uses time productively.
• Performs all other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer