Job Title: Switchboard Operator
Location: Cooperman Barnabas Medical Ctr
Department Name: IT&S Telecommunications
Req #: 0000248001
Status: Hourly
Shift: Night
Pay Range: $18.44 - $18.44 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
JOB SUMMARY:
Primary responsibility is to provide related assistance and information during specific shift,
Respond promptly and politely to all callers in a timely manner,
Answers all incoming calls to the Medical Center s main telephone number and other types of inbound telephone services as directed,
Respond to emergency codes in an expedient manner,
Respond to console alarms and reports equipment malfunctions to Telecommunications Manager,
Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention,
Keep abreast of hospital events that may generate calls and inquiries from those outside the Medical Center,
EDUCATION:
High School Diploma or General Education Diploma G,E,D Required,
REQUIREMENTS:
Two years experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience,
Good knowledge of PBX consoles a must,
Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone,
Personable and customer service oriented required,
Successful completion of Saint Barnabas Orientation Programs,
HOURS
Friday and Saturday 11pm-7am
Perform other duties as assigned
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
