Job Title: Principal Trainer I
Location: System Business Office
Department Name: IT&S Training
Req #: 0000250616
Status: Salaried
Shift: Day
Pay Range: $75,597.00 - $106,780.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Role Description
The Principal Trainer is responsible for the development of IT (Information Technology) Application Trainings which includes
Epic application-specific trainings, including the development of classroom and web-based training content, the build of the training data in the environment and executing the train-the-trainer program for credentialed trainers,
As needed, Principal Trainers will deliver in-classroom training,
They are self-starters and will work with Application resources and Manager,
The Principal Trainer leads coordination of end-user support activities and collaborates with Application Analysts in creating workflows, troubleshooting issues, recommending mitigation plans, and escalating more complex issues
Qualifications
Education:
Preferred: Bachelor Degree
Minimum: Associate Degree
Work Experience:
Minimum: One year Epic-EHR training experience as Principal Trainer
Working knowledge and experience with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) required
Complete knowledge of office procedures required
Experience with creating Tip Sheets, Quick Start Guides and Lesson Plans
Preference for knowledge of current hospital and outpatient clinical or administrative system workflows and processes
Demonstrated interest in supporting the development and build of the application
Licenses and Certifications:
Certified as Principal Trainer in at least one Epic application
Has fulfilled requirements to have access to SUP environment (TED300)
The applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable,
Key Competencies
Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,
Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts the ability to gain trust and establish effective relationships with Epic counterparts
Learning: the ability and willingness to learn new software and systems
Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Job Specific Requirements
The Principal Trainer is the primary coaterials development and management,
In addition to the duties discussed in the Role Description, the Principal Trainer is responsible for the following:
1) Workflow Analysis and Curriculum Design and Development:
Assisting in the identification of end-users (role and headcount) requiring training on applicable applications
Reviewing Epic s Training Wheels to gain an understanding of the lesson plan matrix development required
Reviewing the E-Learning tools that will be available to end-users
Identifying gaps in Training content or availability and what is required for RWJBH (RWJBarnabas Health) workflows/functionality
Developing training course catalog with descriptions by end-user role
Shadowing the roles to be trained if not familiar with departmental role to develop an understanding of end-user job functions/workflows and to create crosswalk documents (illustrating the gap between the current and future states)
Developing role specific lesson plans that include workflow driven teaching scenarios and with sample patient data in the training environment to support the scenario
Developing and implementing an end-user curriculum, including facilitator s guides, playground practice exercises, participants manuals/workbooks, E-Learning modules, quick start guides, tip sheets and workflow bulletins, F1 functionality
(Epic s context-sensitive help function)
Designing and developing end-user competency exams
Developing and participating in curriculum review process that includes build analysts, Operational leaders, SMEs (Subject Matter Experts), Operational leaders and Epic AC/AMs
Job-Specific Requirements of Position
Completing the Training Environment build create all users, patients, scenarios (orders, schedules, etc,) for each roletrained
Developing plan to quickly analyze and execute end-user refresher training based upon identified gaps during go-live
2) Train the Trainer Program and Management:
Assigning CTs to class schedule for Credentialing Program
Participating in Teach Backs and Credentialing Program
Delivering super user training
3) Training Execution and End-User Support:
Managing and monitoring the execution of end-user training
o Managing CT class assignments daily
o Delivering end-user training (as needed)
Designing and developing the methodology for tracking and reporting end-user training statistics (e,
g, attendance,competency, success rate, etc,)
In collaboration with Security Analysts and Application Leads, developing process for distribution of Epic User IDs based upon competency exam results
At Go-Live, Principal Trainers will be:
o Providing one-on-one or remedial training for end-users as needed
o Developing just-in-time tip sheets
o Attending go-live triage meetings to solicit and facilitate end-user feedback on system
Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live
Providing go-live support for users on new applications, including functionality
Providing on-call support for application through go-live and post go-live
Perform other duties as assigned
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
