Communications Operator, IT & S Telecommunications

Job Title: Communications Operator

Location: WILLIAMSON STREET

Department Name: IT&S Telecommunications

Req #: 0000250027

Status: Hourly

Shift: Day

Pay Range: $17.73 - $17.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overviews:

As a Communications Operator, you are usually the first point of contact for anyone who phones a hospital. You will operate switchboard equipment to receive calls and pass them on to the correct person or department.

Qualifications:

Required:

• High School diploma or equivalent
• Certificate from approved EKG course
• Other certificates for specialty area (EEG/ EMG, Stress Testing) preferred
• Knowledge of Medical Terminology

Scheduling Requirements:

• Shift: Day
• Monday-Friday with every other weekend and holiday
• Full Time

Essential Functions:

• Channel all incoming calls within (3) rings and provides direct numbers to callers as required
• Responds to emergency calls following established protocol
• Informs proper telephone repair service of any problems reported by hospital personnel as soon as possible. Maintains a log of any reported problems
• Maintains logs recording the digital alarm activity, any fire related activity or nonexclusive activity, and any Codes (5050). Also logs any unusual daily activity of note
• Provides continual update of departmental telephone directory for staff and patients as necessary in order to maintain a complete and accurate listing
• Follow established departmental quality assurance program, safety environmental and infection control standards
• Maintains required records and statistics as directed
• Assists in Maintenance, care and exchange of department equipment and supplies
• Attend meetings as required
• Attends in-service and educational programs as directed

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. 

These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.