Program Coordinator

Job Title: Program Coordinator

Location: Monmouth Medical Center

Department Name: Patient Satisfaction

Req #: 0000232103

Status: Hourly

Shift: Day

Pay Range: $20.00 - $30.50 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Program Coordinator supports the delivery of services that promote a positive experience for patients and guests. The Program Coordinator collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.

Qualifications

Required:

• Bachelors Degree required
• Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting
• Exceptional customer service, phone etiquette and communication skills required
• Great listener Ability to maintain confidentiality regarding sensitive information required

Preferred:

• Proficiency in Power Point, Microsoft Office, and Excel preferred
• General knowledge of HCAHPS preferred
• Proficiency in data management and other IT platforms preferred

Essential Functions:

• Serves as a central resource for information concerning patients rights and responsibilities, and ethical issues
• Facilitates investigations and resolution of patient grievances concerning the quality of care and service to by providing a formal grievance mechanism
• Forms partnership with internal and external stakeholders to resolve complaints and grievances Leads efforts to collect, analyze and evaluate patient concerns
• Masters an understanding of the organization s mission, policies, procedures, and services to respond to patient questions or concerns
• Responsible for meeting all regulatory regulations and standards
• Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated and essential duties is being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performanc
• Facilitates patient and family meetings
• Serves as subject matter expert in Service Recovery
• Assists with promoting language access service utilization Attend unit specific Patient Experience meetings to share performance data, to educate staff, and enhance engagement and understanding of patient s expectations, as well as how to fulfill those expectations
• Must be able to multitask, coordinating more than one event at a time

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.