Specialist

Job Title: Specialist

Location: NEW POINT CAMPUS

Department Name: Child/Adolescent Psych Op

Req #: 0000253735

Status: Hourly

Shift: Day

Pay Range: $21.96 - $27.28 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Child/Adolescent Psych Outpatient Specialist serves as the central point of contact for patient entry, intake coordination, and administrative support within the outpatient behavioral health department. This role is responsible for executing initial phone and walk-in screenings, securing insurance verifications, and coordinating essential care logistics for children, adolescents, and their families. Operating as a critical liaison between multi-disciplinary clinical staff and external community agencies, this professional ensures a seamless, supportive, and culturally competent onboarding experience into treatment.

Qualifications

Required:

• Bilingual Fluency: Must be fully bilingual in English and Spanish with the ability to communicate and complete patient intake screenings effectively in both languages.
• Education: High School Graduate or equivalent.
• Administrative Skills: Proven experience managing care verification of insurance benefits, authorization tracking, and data entry using spreadsheets.
• Communication: Exceptional communication and interpersonal skills to handle constant telephone coverage, front-desk operations, and multi-agency collaboration.

Preferred:

• Education: Bachelor's degree in a related field preferred.
• Experience: Previous experience working within a behavioral health setting, clinical scheduling, or medical billing/registration environment.

Scheduling Requirements

• Shift: Day Shift
• Status: Full-Time (FT)

Essential Functions

• Intake & Screening Coordination: Receives all internal and external referrals, completes initial phone and walk-in screenings, and schedules intake appointments for the outpatient clinic.
• Data & Referral Management: Records all pertinent clinical and demographic data according to hospital standards, maintaining comprehensive tracking spreadsheets of all offered and scheduled appointments.
• Patient Engagement & Follow-Up: Conducts proactive follow-up calls for missed intake appointments and assists families with rescheduling to ensure continuity of care.
• Registration & Compliance: Coordinates the patient registration process, verifying that all mandatory clinical consents and authorizations are fully obtained prior to the start of treatment.
• Insurance & Authorization Verification: Manages managed care verification of benefits and treatment authorizations, actively following up on insurance billing-related issues.
• Operational & Front Desk Support: Provides reliable telephone coverage for clinic areas, supports administrative staff, and covers the front reception desk as assigned.
• Community Liaison: Acts as a dedicated professional liaison to community agencies, including local school systems, pediatricians, and external social service organizations.

Benefits and Perks

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.