Job Title: Customer Service Rep
Location: System Business Office
Department Name: SC Customer Service
Req #: 0000252737
Status: Hourly
Shift: Day Hours: 10am-2pm
Pay Range: $19.00 - $24.25 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Customer Service Representative serves as a primary point of contact for facilities, affiliates, vendors, and internal partners seeking information, support, and issue resolution throughout the requisition-to-payment process. This role receives, documents, researches, escalates, and resolves inquiries through phone, email, and ticketing channels while meeting department service standards and key performance indicators. The position also supports vendor account maintenance by reviewing statements, researching reports, helping prevent or resolve credit holds, and coordinating with Accounts Payable, Purchasing, Cash Management, and other Supply Chain and Finance teams.
As a Part-Time Customer Service Representative, a typical day may include:
- Serving as a primary contact for internal customers, facilities, affiliates, and vendors regarding requisition-to-payment questions, requests, and issue resolution.
- Answering, document, categorize, and track inquiries received by phone, email, and other approved communication channels in the designated ticketing system.
- Researching purchasing, accounts payable, vendor, invoice, purchase order, and payment-related issues and resolve or escalate them within established timeframes.
- Maintaining timely follow-up with customers, vendors, coworkers, and management, including clear communication on delays, status updates, and resolution outcomes.
- Reviewing vendor statements, open items, aging reports, and related work queues to identify discrepancies, prevent or resolve credit holds, and support account reconciliation.
- Coordinating with Accounts Payable, Purchasing, Cash Management, Supply Chain, Finance, and other departments to support accurate and timely issue resolution.
- Applying established policies, procedures, service standards, and system workflows consistently when handling customer and vendor requests.
- Meeting department productivity, quality, timeliness, documentation, and customer service expectations, including assigned key performance indicators.
- Identifying recurring issues, service gaps, training opportunities, or process concerns and notify Customer Service leadership when assistance or escalation is needed.
- May perform other duties as assigned or directed by management.
This Role Might Be For You If:
- You have working knowledge of requisition-to-payment, purchasing, accounts payable, invoice, purchase order, vendor, and payment processes.
- You could provide professional, timely, and service-focused support to internal and external customers, including individuals who may be upset or frustrated.
- You have strong written and verbal communication skills, including the ability to explain status, next steps, and resolution outcomes clearly.
- You have strong attention to detail, follow-through, organization, and ability to manage multiple inquiries and priorities in a fast-paced environment.
- You enjoy researching, analyzing, reconciling, and resolving account, invoice, purchase order, statement, and report discrepancies.
- You have a proficiency with Microsoft Office applications, especially Excel, and ability to learn and use enterprise systems and ticketing tools.
- You have basic mathematical skills, including the ability to calculate, balance, reconcile, and validate figures.
- You can follow established policies, procedures, controls, confidentiality expectations, and escalation protocols.
- You can collaborate effectively with Supply Chain, Finance, Accounts Payable, Purchasing, Cash Management, facilities, affiliates, vendors, and third-party organizations.
- You have the flexibility to support department needs, emergency response, disaster staffing, and other operational requirements as assigned.
To Be Considered for the position, you must have:
- A Highschool Diploma or GED
- Minimum of 2 years of experience in purchasing, accounts payable, customer service, supply chain, finance operations, or a related administrative support function.
- Associates Degree is preferred.
Why You'll Love working with us:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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