Patient Access Team Lead

Job Title: Team Leader

Location: Morris Cancer Center

Department Name: Patient Access Services

Req #: 0000260864

Status: Hourly

Shift: Day

Pay Range: $22.82 - $28.35 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The Patient Access Team Lead position plays a key role in the health system and in providing excellent customer service while ensuring timely data capture to support registration requirements and financial clearance. The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner. The Patient Access Team Lead is to provide a safe and secure environment for the patient during the registration process. The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration. The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction.

The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department.

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
• Completes Medicare Questionnaire on all patients that are eligible
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• May perform other duties as assigned or directed by management

This Role Might Be For You If ...

• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department
• Ensures that the team is meeting unit specific POS collection goals through the development of education and procedures as well as the monitoring of compliance
• Participates in candidate selection, onboarding and training of new team members and supporting the department with routine evaluation of workflow and necessary training. 
• Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations
• Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and managing team breaks/lunches

To Be Considered

Required:

• High School Diploma
• Minimum of 2 years in Patient Access Role

Preferred:

• Associate’s/Bachelor’s degree
• Customer service experience
• Medical terminology experience

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.