Senior Guest Services Representative

Job Title: Guest Representative Senior

Location: Community Medical Center

Department Name: Volunteers

Req #: 0000261365

Status: Hourly

Shift: Day

Pay Range: $17.12 - $19.06 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Guest Service Representative greets and assists patients, visitors, and staff, answers inquiries, provides directions, and coordinates with hospital departments to ensure smooth operations. This role is critical in creating a positive first impression and supporting the overall patient experience. Exceptional customer service, communication, organization, and multitasking skills are critical to success in this position.

As Guest Services Representative, a typical day might include the following:

• Promoting positive relationship between hospital and individual volunteers
• Coordinating National Volunteer Week
• Communicating with patients with birthday, get well and sympathy cards as appropriate
• Managing of the volunteer workforce, including recruiting and developing formal job descriptions
• Processing applications and updating volunteer computer program
• Printing daily reports, scheduling for Information Desk and stocking supplies

The Guest Services Representative role might be for you if:

• You communicate clearly and compassionately with volunteers, patients, families and staff
• You stay organized and can manage multiple tasks in a busy clinical setting
• You assistance to staff, physician and family members
• You respond in timely manner to all office and schedule inquiries

To be considered for this opportunity, you must have a High School diploma or equivalent and have experience in front-line healthcare hospitality.  Prior customer service, hospitality, or healthcare experience is advantageous. Proficiency with computers, electronic medical records (EMR), and Microsoft Office is a plus.