Job Title: Patient Navigator

Location: Cooperman Barnabas Medical Ctr

Department Name: Clinical Effectiveness

Req #: 0000264746

Status: Salaried

Shift: Day

Pay Range: $55,000.00 - $75,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Program Navigator

Are you passionate about improving healthcare operations while helping patients, families, physicians, and clinical teams navigate complex surgical and specialty care processes? At RWJBarnabas Health, our Program Navigators play a vital role in coordinating surgical and specialty programs, supporting efficient workflows, and ensuring patients and providers are prepared every step of the way. Working closely with physicians, surgical practices, hospital departments, patients, and families, our Program Navigators help streamline scheduling, pre-admission testing, credentialing, procedural readiness, data management, and patient coordination. We believe our Program Navigators are an essential part of our mission to enhance operational excellence, continuity of care, and the patient experience through collaboration, communication, and process improvement. We hope you are excited by the opportunity to join a dedicated team committed to making a meaningful impact across our surgical and specialty programs.

As a Program Navigator, a typical day might include the following:

• Serving as a liaison between physicians, surgical offices, hospital departments, patients, and families to promote effective communication and continuity of care.
• Assisting patients and families with concerns related to the day of surgery, transportation, and procedural coordination in collaboration with the case management team.
• Coordinating pre-admission testing (PAT) workflows and supporting surgical office staff with scheduling, process guidance, and operational questions.
• Supporting efforts to increase appropriate utilization and volume within the pre-admission testing department.
• Providing training, education, and ongoing workflow guidance to surgical office staff to promote efficiency, consistency, and compliance.
• Facilitating quarterly practice manager and surgical coordinator meetings to strengthen communication, collaboration, and operational performance across surgical practices.
• Managing Q-Genda on-call scheduling for vascular surgery and ensuring schedules remain accurate and up to date.
• Supporting physician payer credentialing activities to promote provider participation and compliance with payer requirements.
• Collaborating with physician offices to facilitate completion of procedural consents prior to the day of surgery.
• Maintaining and managing thoracic surgery STS data collection, reporting, and submission requirements to support quality outcomes and program performance.
• Proactively identifying and resolving workflow, patient care, and operational issues that may impact efficiency, quality, or patient satisfaction.
• Coordinating bariatric program inquiries by managing incoming patient requests, organizing monthly Zoom information sessions, and distributing intake forms to appropriate office staff for follow-up.
• Serving as the Institutional Review Board (IRB) Primary Reviewer and supporting assigned review responsibilities.
• Contributing to quality improvement, patient experience, operational efficiency, and multidisciplinary collaboration initiatives.
• Supporting the Professional Well-Being program and contributing to initiatives that promote a healthy, collaborative work environment.
• Performing other duties as assigned or directed by management.

This Role Might Be For You If:

• You are passionate about improving the healthcare experience for patients, families, physicians, and clinical teams.
• You are highly organized and able to manage multiple priorities, deadlines, workflows, and stakeholders in a fast-paced healthcare environment.
• You enjoy serving as a trusted liaison and communicator between physicians, surgical practices, hospital departments, patients, and families.
• You are proactive in identifying operational challenges and developing practical solutions that improve efficiency, quality, and patient satisfaction.
• You value collaboration and enjoy working across multidisciplinary teams to coordinate complex processes and ensure continuity of care.
• You are comfortable providing education, workflow guidance, and operational support to physician office and hospital staff.
• You have strong attention to detail and understand the importance of accurate scheduling, credentialing, documentation, data collection, and reporting.
• You are committed to supporting quality outcomes, patient-centered care, and a positive patient and provider experience.
• You are adaptable, professional, and comfortable balancing administrative responsibilities with patient and program needs.

To be considered for this opportunity, you must have:

• A Bachelor's degree in healthcare or a related field.
• A minimum of three (3) years of experience in a healthcare field or operational role.
• Strong organizational, communication, and interpersonal skills.
• The ability to effectively coordinate multiple workflows, priorities, and stakeholders in a fast-paced healthcare environment.
• Experience working collaboratively with physicians, healthcare teams, patients, families, and administrative staff.
• Strong attention to detail and the ability to manage scheduling, data, documentation, and operational processes accurately.
• The ability to identify workflow and operational challenges and proactively support process improvement initiatives.
• The ability to communicate effectively and professionally while serving as a liaison across multiple departments and healthcare organizations.
• A commitment to patient-centered service, operational excellence, quality improvement, and collaborative teamwork.