Field Services Analyst I

Job Title: Field Services Analyst I

Location: SBC Corporation

Department Name: IT&S Service Management

Req #: 0000261639

Status: Hourly

Shift: Day

Pay Range: $26.25 - $37.07 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Application Analyst I supports the design, build, configuration, testing, implementation, and ongoing support of assigned healthcare applications across RWJBarnabas Health.

Working under the guidance of senior analysts and leadership, the Application Analyst I assists with application build, workflow configuration, testing, issue resolution, documentation, go-live activities, and ongoing operational support. This position is an opportunity to develop application expertise while gaining hands-on experience with healthcare technology, workflows, and system implementations.

As an Application Analyst I, a typical day may include:

• Supporting application design and build for assigned workflows, configurations, screens, templates, and data fields

• Participating in workflow review sessions with Operations and application team members to understand business needs

• Following established application build standards and best practices

• Participating in unit, application, integrated, upgrade, and enhancement testing

• Executing test scripts and documenting results, issues, and troubleshooting outcomes

• Providing basic application troubleshooting and escalating complex issues to senior analysts or leadership

• Supporting application implementations, go-lives, post-go-live activities, and on-call coverage

• Managing assigned incidents, requests, and enhancement tickets while providing timely customer updates

• Documenting system modifications, workflow changes, decisions, risks, issues, and resolutions

• Following established change control, issue tracking, and escalation processes

• Assisting with future-state workflows, training curriculum reviews, change readiness documentation, and process improvement activities

This Role Might Be For You If

• You are interested in developing your career in healthcare applications or healthcare IT

• You have some experience with application support, system build, healthcare technology, or operational workflows

• You enjoy learning new applications, systems, and workflows

• You like troubleshooting problems and determining how technology can support operational needs

• You are detail-oriented and comfortable working within established processes and standards

• You communicate effectively with customers, operational teams, technical teams, and senior analysts

• You enjoy working in a collaborative environment where you can learn from more experienced application analysts

To Be Considered for the Application Analyst I position, you must have:

• Associate’s degree with 2+ years of relevant work experience

• Ability to perform assigned application work under the guidance of senior analysts and leadership

• Basic understanding of application support, system configuration, testing, troubleshooting, or related technology processes

• Strong critical thinking and problem-solving skills

• Strong organizational skills and attention to detail

• Ability to manage assigned tasks and meet established deadlines

• Strong verbal and written communication skills

• Ability and willingness to learn new software, applications, workflows, and operational processes

• Applicable application certification as required for the assigned application

• Ability to maintain required certification through New Version Training (NVT), as applicable

Preferred Qualifications

• Bachelor’s degree or equivalent relevant work experience

• 0 to 2 years of application, system build, application support, healthcare IT, or related experience

• Exposure to the assigned customer base, operational workflows, or application support processes

• Experience with healthcare clinical or financial systems

• Knowledge of current clinical or financial workflows and processes

• Experience with application testing, ticket management, change control, or go-live support

• Clinical licensure when applicable to the assigned application

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer