Job Title: Case Manager

Location: Jersey City Medical Center

Department Name: MCM CFDA93,

914 G#H89HA00010

Req #: 0000267762

Status: Hourly

Shift: Day

Pay Range: $28.21 - $32.44 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Case Manager, HIV Services

In this role, the Case Manager becomes part of a compassionate, patient-centered environment dedicated to supporting individuals living with or affected by HIV. Working as a member of an interdisciplinary healthcare team, the Medical Case Manager provides supportive counseling, risk-reduction education, care coordination, referrals, and case management services designed to promote positive health outcomes, treatment adherence, and greater self-sufficiency. This position offers the opportunity to make a meaningful difference in the lives of patients by connecting them with appropriate healthcare, social services, entitlement programs, and community resources while helping address barriers to ongoing care. The Case Manager also plays an important role in maintaining accurate documentation, protecting patient confidentiality, and ensuring that referrals and follow-up services are completed in a timely manner.

A typical day for a Case Manager, HIV Services may include:

• Providing medical case management services to patients in accordance with established standards and departmental procedures

• Conducting risk-reduction counseling and adherence counseling with patients, with the goal of preventing HIV transmission and promoting positive health outcomes

• Providing patients with education, support, and information related to HIV care, treatment adherence, and available community resources

• Providing counseling and information regarding advance directives and assisting patients with the completion of appropriate forms

• Assessing patient needs and referring and linking patients to healthcare, social services, entitlement programs, and community resources

• Helping patients access appropriate services that promote positive health outcomes, treatment adherence, independence, and greater self-sufficiency

• Providing supportive counseling and referrals based on individual patient needs and identified barriers to care

• Following up on referrals to ensure that patients are successfully connected with recommended services

• Monitoring referral activity and completing timely documentation to ensure appropriate continuity and follow-up of patient services

• Maintaining accurate, complete, and up-to-date records of all patient encounters and required documentation in the medical record

• Responding promptly and professionally to verbal and written requests from patients, interdisciplinary team members, administration, medical agencies, and public agencies

• Participating in scheduled medical case management meetings and collaborating with members of the interdisciplinary healthcare team

• Functioning effectively as a member of an interdisciplinary team to coordinate patient care and address social, medical, and supportive service needs

• Maintaining HIPAA requirements and protecting patient confidentiality when interacting with patients, families, personnel, healthcare providers, and the general public

• Communicating respectfully and effectively with patients and families while maintaining appropriate professional boundaries

• Promoting continuity of care by coordinating services and communicating relevant information with appropriate members of the care team

• Maintaining compliance with unit and departmental scheduling guidelines

• Promoting and fostering a positive, respectful, and collaborative work environment

• Following departmental policies, procedures, documentation standards, and established case management practices

• Performing other duties and responsibilities as assigned in accordance with departmental needs

This role might be for you if:

• You are passionate about helping individuals access healthcare and social services that improve their health and quality of life

• You have an interest in supporting individuals living with HIV and helping reduce barriers to treatment and ongoing care

• You understand the importance of risk reduction, treatment adherence, and patient education in promoting positive health outcomes

• You have strong knowledge of or interest in HIV services, entitlement programs, and community resources

• You are comfortable providing supportive counseling and connecting patients with appropriate healthcare and community-based services

• You have strong case management, organization, and follow-up skills

• You are able to maintain accurate and timely documentation while managing multiple patient needs and referrals

• You communicate effectively and work well as a member of an interdisciplinary healthcare team

• You understand the importance of HIPAA, confidentiality, and protecting sensitive patient information

• You are comfortable communicating with patients, families, healthcare professionals, government agencies, and community organizations

• You are dependable and responsive when addressing verbal and written requests from patients and members of the healthcare team

• You value collaboration and enjoy working with professionals from different disciplines to coordinate comprehensive patient care

• You approach patients with compassion, respect, patience, and an understanding of their individual circumstances

• You are committed to helping patients become more self-sufficient and successfully navigate healthcare and community resources

• You are organized and able to follow departmental scheduling, documentation, and case management requirements

To be considered for this Case Manager, HIV Services opportunity, you are committed to providing compassionate, confidential, and patient-centered case management while helping individuals access the healthcare, social services, and community resources they need to achieve positive health outcomes. You are prepared to work collaboratively with an interdisciplinary team and support patients through education, counseling, referrals, care coordination, and ongoing follow-up.

This position requires a Bachelor's Degree in Social Work or a Social Work-related field. Experience and knowledge of HIV, entitlement programs, and community resources is preferred. Candidates must demonstrate knowledge of case management standards and the ability to function effectively as a member of an interdisciplinary team. Strong communication, organizational, documentation, counseling, and follow-up skills are important for success in this role. The Medical Case Manager must also demonstrate a strong commitment to HIPAA requirements, patient confidentiality, professional communication, and timely coordination of patient services.