Job Title: Customer Service Rep
Location: System Business Office
Department Name: SC Customer Service
Req #: 0000269912
Status: Hourly
Shift: Day
Pay Range: $19.00 - $24.25 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Customer Service Representative serves as a primary point of contact for facilities, affiliates, vendors, and internal partners throughout the requisition-to-payment process at RWJBarnabas Health.
This position provides customer and vendor support by researching and resolving questions related to purchasing, invoices, purchase orders, payments, and vendor accounts. Working closely with Accounts Payable, Purchasing, Cash Management, Supply Chain, and Finance teams, the Customer Service Representative helps ensure timely issue resolution while delivering a high level of customer service.
Responding to internal customers, facilities, affiliates, and vendors regarding requisition-to-payment questions and requests
Receiving and documenting inquiries through phone, email, and approved communication channels
Creating, categorizing, tracking, and updating requests in the designated ticketing system
Researching purchase orders, invoices, payments, vendor accounts, and Accounts Payable issues
Resolving customer and vendor inquiries or escalating issues to the appropriate team
Providing timely status updates and communicating delays or resolution outcomes
Reviewing vendor statements, open items, aging reports, and assigned work queues
Researching discrepancies and helping prevent or resolve vendor credit holds
Supporting vendor account reconciliation and maintenance activities
Partnering with Accounts Payable, Purchasing, Cash Management, Supply Chain, and Finance to resolve issues
Following established policies, procedures, service standards, and system workflows
Meeting productivity, quality, timeliness, documentation, and customer service expectations
Identifying recurring issues, service gaps, and process improvement opportunities
You enjoy researching problems and helping customers find solutions
You have experience supporting Accounts Payable, Purchasing, Supply Chain, Finance, or vendor-related processes
You are comfortable communicating with both internal customers and external vendors
You can manage inquiries across phone, email, and ticketing systems
You are organized and comfortable managing multiple open issues and follow-ups
You pay close attention to details when reviewing invoices, purchase orders, payments, or vendor accounts
You enjoy working across departments to resolve issues from beginning to end
Strong customer service and communication skills
Ability to research, document, track, and resolve customer and vendor inquiries
Ability to communicate professionally by phone and email
Strong organizational skills and attention to detail
Ability to manage multiple requests, priorities, and follow-up activities
Ability to follow established policies, procedures, and system workflows
Strong problem-solving skills with the ability to identify when an issue requires escalation
Ability to meet established productivity, quality, timeliness, and customer service expectations
Ability to collaborate effectively with customers, vendors, coworkers, and cross-functional teams
Experience in customer service, Accounts Payable, Purchasing, Supply Chain, Finance, or a related environment
Experience with requisition-to-payment or procure-to-pay processes
Experience researching invoices, purchase orders, payments, or vendor account issues
Experience reviewing vendor statements, aging reports, or open items
Experience supporting vendor account reconciliation or resolving credit holds
Experience using ticketing or customer service management systems
Experience working in a healthcare or large, complex organization
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
