Job Title: LMS Analyst III
Location: System Business Office
Department Name: IT&S Training
Req #: 0000271226
Status: Salaried
Shift: Day
Pay Range: $86,300.00 - $112,200.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The LMS Analyst III serves as a senior resource supporting the administration, optimization, and ongoing operation of the Epic Learning Management System (LMS) across RWJBarnabas Health.
Working independently, the LMS Analyst III provides advanced LMS troubleshooting, analysis, reporting, system support, and implementation expertise. This position partners with application teams, Training Leadership, operational stakeholders, and other LMS team members to implement system changes, identify opportunities for improvement, and ensure LMS builds follow established standards and best practices.
The LMS Analyst III also serves as a knowledge resource for Level I and II LMS Analysts.
Independently administering and supporting the Epic LMS environment
Researching and resolving advanced and complex LMS issues with minimal supervision
Identifying recurring issues, trends, and system gaps and recommending appropriate solutions
Analyzing LMS data and running reports to support requests, identify trends, and inform improvements
Partnering with application teams to implement LMS changes and ensure accurate system build and execution
Serving as a liaison between application teams, the LMS team, Training Leadership, and operational stakeholders
Owning higher-level LMS processes and ensuring work is accurate, timely, and properly maintained
Managing assigned LMS projects, schedules, deadlines, and project meetings
Independently managing and resolving ServiceNow tickets while proactively assisting with team ticket volume
Documenting system changes, decisions, findings, and processes and communicating updates to the LMS team
Identifying opportunities to improve LMS workflows, processes, and implementation strategies
Sharing knowledge and serving as a resource for Level I and II LMS Analysts
Escalating complex issues to Training Leadership or higher-level LMS resources when appropriate
You have strong experience with LMS administration and Epic-related learning systems
You can independently troubleshoot complex LMS issues and identify root causes
You enjoy using reporting and analysis to identify trends and improve LMS processes
You have experience supporting system changes, implementations, or optimization initiatives
You are comfortable managing projects, priorities, meetings, and deadlines with limited direction
You enjoy collaborating with application teams, training teams, operational stakeholders, and technical resources
You like sharing knowledge and serving as a resource for less experienced analysts
Associate’s degree with 4+ years of related work experience, or Bachelor’s degree with 3+ years of related work experience
3+ years of LMS administration experience
Active Epic Analyst accreditation or certification
Ability to maintain applicable Epic Principal Trainer certification(s) through New Version Training (NVT)
Experience independently administering and supporting an LMS
Experience researching and resolving complex LMS issues
Ability to perform assigned work independently with minimal supervision
Experience analyzing system issues, identifying patterns, and recommending solutions
Experience managing priorities, schedules, and deadlines using project management processes
Proficiency with Microsoft Outlook, Teams, and Excel
Strong analytical, organizational, problem-solving, documentation, and communication skills
Experience supporting Epic LMS
Experience with ServiceNow or similar IT service management/ticketing systems
Experience developing or running LMS reports and analyzing system trends
Experience supporting LMS implementations, system changes, upgrades, or optimization initiatives
Experience working across application, training, and operational teams
Experience managing smaller projects or coordinating project activities
Experience developing LMS processes, documentation, or best practices
Experience serving as a senior resource or mentor for junior LMS analysts
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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RWJBarnabas Health is an Equal Opportunity Employer
