Team Leader

Job Title: Team Leader

Location: RWJBH Ambulatory Care Center -

Department Name: Patient Access Services

Req #: 0000271988

Status: Hourly

Shift: Day

Pay Range: $22.82 - $28.35 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department,

As a Team Lead, a typical day might include: 

• Responsible to greet all patients in a timely and friendly manner,
• Provide a safe and secure environment for the patient during the registration process
• The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided
• The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration
• The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction
• Provides excellent customer service to all patients, colleagues and other external and internal customer
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
• Completes Medicare Questionnaire on all patients that are eligible
• Demonstrates proficiency in the entire pre admission, registration, and financial clearance processes
• May perform other duties as assigned or directed by management
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Makes customer needs a priority
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor or director
• Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Participates in training through the development of training tools, presentations at department inservices or staff meetings, or through the training of registration staff outside of the patient access department
• Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department
• Ensures that the team is meeting unit specific POS collection goals through the development of education and procedures as well as the monitoring of compliance
• Participates in candidate selection, onboarding and training of new team members and supporting the department with routine evaluation of workflow and necessary training
• Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations
• Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and managing team breaks and lunches

This role might be for you if: 

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.  
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required
• Minimum of 2 years of Patient Access Experience

Preferred:

• Customer Service Experience
• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

Why You’ll Love Working Here: 
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include: 

• Generous Paid Time Off (Vacation, Holidays, Sick Time) 

• Medical, Dental & Vision Insurance 

• Prescription Drug Coverage 

• Retirement Plans 

• Paid Parental Leave 

• Tuition Reimbursement 

• Student Loan Planning Support 

• Life and Disability Insurance 

• Wellness Programs and Flexible Spending Accounts 

• Voluntary Benefits (like Pet Insurance) 

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon) 

• Community involvement and volunteer opportunities …and more! 

Why RWJBarnabas Health: 
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.