Job Title: Patient Services Rep
Location: Jersey City Medical Center
Department Name: Clinic
Req #: 0000273303
Status: Hourly
Shift: Day
Pay Range: $26.39 - $26.39 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Patient Service representatives perform various front desk/ administrative duties to ensure patient and staff satisfaction and timely service delivery. Patient Service Representative will be provided with a home base but will travel to other ambulatory sites as needed.
As Patient Services Rep, a typical day might include the following:
- Greeting patients and visitors in a courteous and friendly manner,
- Assisting with managing patient flow and directing/ assisting patient to appropriate department
- Answering a high volume of incoming calls promptly, transferring calls to staff as needed
- Scheduling and coordinating patient appointments, responsible for following up on all no-show appointments, reviewing voicemail and return calls within 24 hours
- Assisting with maintaining and updating provider schedule on scheduling system as needed
- Verifying insurance of patients prior to their appointments
- Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments
- Registering patients in a timely manner, verifying patients’ full legal name spelling and date of birth, and accurately inputting all required information into the patient registration system
- Completing transactions regarding up-front collection (co-payments) of patient payment at the time of registration
- Following up and completion of daily work queue
- Performing all clerical functions in compliance with departmental rules and regulation,
- Complying with unit and department scheduling guidelines as well as policies and procedures
- Promoting positive and healthy workplace environment
- Interact with other disciplines, departments, agencies and insurance companies in a professional manner
The Patient Service Rep role might be for you if:
- You communicate clearly and compassionately with patients, families and healthcare professionals
- You stay organized and can effectively manage multiple priorities
- You enjoy coordinating schedules and solving challenges
- You are detailed-oriented
- You respond in timely manner to all office and schedule inquiries
- You work collaboratively with team members
- You are comfortable using electronic medical systems, including EPIC
