Patient Services Rep

Job Title: Patient Services Rep

Location: Monmouth Medical Center

Department Name: Mental Health Adult OP

Req #: 0000228525

Status: Hourly

Shift: Day

Pay Range: $20.18 - $25.34 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Patient Service representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery.

Qualifications:

Required:

• High School Diploma/ Vocational High School Graduate or possession of an approved High School Equivalency
• One-year experience in clerical or receptionist work thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks

.

Preferred:

• Experience working with urban populations of multiple ethnic and cultural backgrounds
• Good oral and written communication skills

Scheduling Requirements:

• Full Time Day
• Mon day - Friday- 8:00 - 4:30pm 
• Some evening coverage as needed

Essential Functions:

• Greets patients and visitors in a courteous and friendly manner
• Answer a high volume of incoming calls promptly, transferring calls to staff as needed
• Responsible for scheduling and coordinating patient appointments
• Assist with maintaining and updating provider schedule on scheduling system as needed,
• Verify insurance of patients prior to their appointments to identify patients with non-participating plans and resolve any surrounding issues prior to their appointments
• Register patients in a timely manner, verify patients full legal name spelling and date of birth, and accurately input all required information into the patient registration system
• Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.